Business Analyst at Schaeffler, a dynamic global technology company. Collaborating with stakeholders, optimizing processes, and supporting Salesforce implementation.
About the role
- Salesforce Business Analyst at S&P Global overseeing CRM system and operational excellence. Collaborating across teams to identify improvements and support commercial operations.
Responsibilities
- Support S&P Global’s CRM system for ongoing excellence in Commercial Operations.
- Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements.
- Proactively analyze technical solutions and identify areas for operational improvement.
- Engage with stakeholders to understand requirements and resolve issues.
- Manage and resolve critical incidents as an active member of the technical support team.
- Assist in creating comprehensive technical documentation and Knowledge Base articles.
- Ensure effective execution of the month-end close process through collaboration and issue mitigation.
- Supervise activities between resources, facilitating smooth workflow for service delivery.
- Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners.
- Stay current with field practices and research new technology trends to enhance service standards and delivery.
- Understand end-to-end solutions and integrations within the overall architecture.
Requirements
- 1–2 years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field.
- Basic understanding of Agile best practices.
- Good understanding of development environments and testing processes.
- Strong analytical, communication, and collaboration skills.
- Preferred Qualifications: Bachelor's or higher degree in technology related field.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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