Full - Stack Developer creating modern web interfaces and APIs in a creative environment. Join a young team at Dreamlight Labs GmbH focused on digital experiences in entertainment.
About the role
- Technical Lead overseeing application support for a creative arts organization. Leading a team to resolve client issues and maintain operational systems with a focus on collaboration.
Responsibilities
- Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams
- Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product
- Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically
- Responding to incidents in a timely way, in line with our processes
- Keeping our how-to guides and documentation up-to-date and concise
- Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems
- Ensuring the principles of our technical strategy are embedded into our solutions and ways of working
- Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems
- Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance
Requirements
- Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications
- Technical and Operational good practice and excellence
- Aligning teams with goals
- Stakeholder management
- Deep understanding of SQL Server and/or Azure SQL, and database performance
- Experience querying logs using query languages such as KQL, LogQL, Lucene, etc...
- Able to read and interpret logs and stack traces from C# .NET applications
- Experience with Infrastructure-as-Code (specifically Terraform). While you will not be writing C# feature code, you must be able to read and navigate code to diagnose errors effectively
- Experience with a range of alerting, performance, monitoring and security tools. We use Azure Monitor, PagerDuty, Grafana, Logz.io, and Cloudflare tools; experience with these particular tools is not essential, but similar experience is essential.
Benefits
- Flexible working with support for WFH set up
- NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
- Continuous development supported by Line manager, learning budget
- Enhanced Maternity, Adoption & Shared Parental Leave
- 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
- 4 weeks paid sabbatical after 5 years of service
- 2 volunteering days per year
- Company pension scheme of 4%
- Free snacks, drinks and breakfast items in all our offices
- Varied range of regular socials across all our offices
- Cycle to work & Season Ticket Loans
- Travel stipend for commuting
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