Insurance Executive providing expert customer support via phone and email for Hiscox UK. Assisting with insurance quotes, policy adjustments, and enhancing customer outcomes.
BC
Hybrid Wellbeing Strategy Consultant – Insurance
Posted 3 months ago
About the role
- Wellbeing Strategy Consultant developing and promoting wellness solutions within client organizations to enhance employee health and reduce costs. Responsible for client presentations and integrated wellness offerings.
Responsibilities
- Develops, coordinates, evaluates and provides customer support for health promotion activities/programs (nutrition, weight management, mammography, tobacco cessation, stress management, health screenings, flu vaccines, webcasts, physical activity events, corporate sponsored sports teams, prevention programs, etc.) as part of a population health management strategy.
- Collaborates with the insurance plans and various wellness site contacts to deploy programs in all locations.
- Conducts research and develops/analyzes reports for department management.
- Assist Supervisor in making program adjustments based on evaluations.
- Maintains health education materials and distributes to employees.
- Designs physical and virtual wellness related informational materials such as posters, emails, webcasts, website pages and flyers.
- Research information for corporate wellness newsletter content and ensures proper citation rules are followed.
- Assist Supervisor with maintaining wellness related content on Intranet.
- Documents service creation methods, collects participant data and evaluates data to enhance services offered.
- Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience.
- Assists Supervisor with reviewing and selecting vendors to conduct programs.
- Assists Supervisor with quality control for wellness program specific vendors relating to license requirements, agreement renewals, payment for services rendered and service evaluation.
- Coordinates vendor involvement during programs and ensures services have proper quality control.
- Coordinates employee wellness volunteers for program implementation across all locations.
- Responsible for meeting with volunteers to discuss policy changes, procedures, record requirements, legal requirements and/or answer questions.
- Provide quality documents to volunteers as needed, such as participant rosters, to ensure program success.
- Coordinate record collection from volunteers and ensure any PHI is safeguarded according to corporate standards.
- Contributes to departmental quality management system (QMS) ensuring adherence to approved QMS procedures.
- Strives to continuously improve processes and ensure proper quality control over records, including continual review of approved quality documentation.
Requirements
- One year wellness program administration and/or health promotions
- Bachelor's degree in a Health related major
- Demonstrates coaching for behavioral modifications
- Knows American College of Sports Medicine fitness assessment protocols
- Stays abreast of latest fitness trends
- Proven experience in sales and account management, with a focus on building and maintaining strong client relationships
- Ability to prioritize and manage multiple accounts effectively in a fast-paced environment
- Strong organizational skills and a high degree of adaptability to shifting priorities
- Excellent task and time management abilities, ensuring timely and efficient execution of responsibilities
Benefits
- Subsidized health plans
- Dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance
- Discounts to movies, theaters, zoos, theme parks and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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