Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- Associate Manager guiding a team for grading effectiveness and academic integrity through AI insights and audits. Responsible for auditing strategies and performance outcomes in educational environments.
Responsibilities
- Responsible for leading a team of Grading Effectiveness Specialists to ensure consistent, high-quality grading practices across the grading team.
- Own audit strategy, execution oversight, and performance outcomes related to grading quality and academic integrity.
- Drive continuous improvement by leveraging data insights, strengthening cross-functional alignment, and leading the design, implementation, and continuous optimization of an AI-first grading audit infrastructure.
- Define and own the grading audit framework, standards, and performance thresholds.
- Integrate AI-driven pre-audit triage and anomaly detection into sampling and audit strategy.
- Manage and develop a team of Grading Effectiveness Specialists.
Requirements
- Minimum 4 years of combined experience across audit/quality operations and applied AI workflow design required.
- Demonstrated hands-on experience applying generative AI tools (e.g., ChatGPT or similar platforms) to design or enhance operational workflows, including prompt engineering, structured evaluation frameworks, and human-in-the-loop validation processes preferred.
- Experience designing or scaling quality control or audit systems required; experience integrating AI into those systems strongly preferred.
- Data analytics experience required, including performance measurement and trend analysis.
- Experience in academic grading or education environments preferred.
- 2+ years of leadership or people management experience preferred.
- Bachelor’s degree from an accredited institution required; Master’s degree from an accredited institution is preferred.
Benefits
- Medical, dental, vision, life and disability plans
- Well-being incentives
- Parental leave
- Paid time off
- Certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
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Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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