Advanced Network Engineer specializing in layer 2 and 3 connectivity products for Superloop. Responsible for troubleshooting and resolving escalated technical issues raised by customers.
SF
Hybrid Vice President – Network Operations
Posted 3 months ago
About the role
- Vice President of Network Operations overseeing Fidelity’s network operations and incident management. Establishing best practices and operational readiness for a global network team.
Responsibilities
- Drive best in class incident response and mitigation with tiered support capabilities and automated remediation.
- Establish health and performance measurability at all layers of the network with a focus on analytics and predictive capabilities.
- Responsible for the operationalization of new capabilities and enhancements across all network products and services.
- Express complex issues in a clear and concise manner with the ability to foster critical thinking and action.
- Challenge the status quo and lead operating model changes that drive quality, stability and efficiency.
Requirements
- 15+ years of experience in enterprise operations and IT networking field
- Experience operating and supporting large-scale multivendor network environments
- Experience with network monitoring, troubleshooting and observability
- Experience with technology lifecycle management, vulnerability management and industry best practices
- Experience with enterprise IT service management platforms and ITIL
- Experience with Lean / Agile based technology delivery teams
- Capable of partnering with and influencing individuals at all organizational levels
- Experience and knowledge in building strategies and a vision for implementing improvements.
- Experience supporting cloud-based networking technologies
- Strong problem solving, critical thinking, and analytical reasoning skills
- Ability to partner and collaborate with other technical leadership and their teams
- Strong leadership and communication skills including the ability to influence other teams, build associate development plans, coach and mentor others
- Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training or process remediation
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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