Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in more than 100 digital communications channels.
Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become fines or headlines.
Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, and registered investment advisors and U.S.
state and local government agencies.

Smarsh

Browse and apply for open jobs at Smarsh.

platform-engineer

Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges.

Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in more than 100 digital communications channels. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become fines or headlines.  

Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, and registered investment advisors and U.S. state and local government agencies.

• Serve as the technical and strategic leader for the development and evolution of the Engineering Platform.
• Drive the platform's roadmap execution, aligning it with organizational objectives.
• Ensure scalability, reliability, and extensibility of the platform.
• Collaborate with platform architects and product owners on self-service datastore provisioning and lifecycle management.
• Lead initiatives to optimize performance of large-scale and multi-tenant datastore services.

Platform Engineer III

Platform Engineer III serving as technical and strategic leader for Engineering Platform at Smarsh. Driving platform's roadmap execution and ensuring scalability and reliability of the platform.

full-stack-engineer

• Working for the development and evolution of the Engineering Platform’s APIs and UI.
• Executing the platform's roadmap, aligned with organizational objectives.
• Ensuring scalability, reliability, and extensibility of the platform.
• Deep technical expertise in full stack development.

Full Stack Developer III – Fabric

Software Engineer III developing APIs and UI for the Engineering Platform empowering clients in digital communications. Collaborating on the platform's roadmap for scalability and reliability.

compliance

• Monitor and manage the GRC team’s shared queue, triaging inbound requests from internal stakeholders and customers.
• Prioritize and assign tasks related to audits, DDQs, risk assessments, and vendor reviews.
• Conduct initial vendor security assessments using Smarsh templates and questionnaires.
• Assist in responding to client security questionnaires and due-diligence requests.
• Maintain GRC repositories and ensure evidence is correctly filed and version-controlled.

Governance, Risk & Compliance Analyst

GRC Analyst managing inbound requests and vendor security reviews at Smarsh. Supporting compliance activities and maintaining GRC documentation across global teams.

manager

• Lead creative strategy and execution across brand, digital, demand generation, and product marketing initiatives.
• Translate complex technology concepts into clear, visually compelling storytelling that resonates with customers, partners, and employees.
• Leverage AI and emerging design technologies to scale creative capabilities, enhance efficiency, and accelerate content production while maintaining quality and originality.
• Develop and own the brand identity system, ensuring consistency and evolution across all channels and audiences.
• Inspire, mentor, and direct designers and agencies to deliver world-class creative that drives engagement and business impact.
• Own the creative budget and resource planning, ensuring efficient allocation and ROI across campaigns / initiatives.
• Collaborate cross-functionally with BU marketing leads, and senior stakeholders across product, and executive teams to build unified, insight-driven campaigns and align creative strategy with broader business goals and customer insights.
• Champion creativity grounded in data, bringing both originality and measurable results to every project.
• Stay ahead of design, storytelling, and technology trends to ensure our brand remains modern, differentiated, and relevant.
• Manage project timelines, budgets, and resources effectively.

Senior Manager, Creative

Senior Manager of Creative shaping brand storytelling and visual identity at Smarsh. Leading creative strategies and collaborating with teams for digital and marketing initiatives.

solutions-engineer

• Spend 50-70% of your time working on revenue generating deals, with the remaining time spent on supporting our internal projects, ongoing learning, and supporting cross-departmental initiatives as needed.
• Assist sales with discovery process to identify quantifiable problems our solutions can solve
• Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes and realize value
• Lead the scoping and execution of validation events where appropriate
• Take the lead on the technical responses associated with an RFI/RFP/RFQ/Infosec etc.
• Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc.
• Contribute best practices and content/collateral to broader presales and sales teams
• Present professional services and success management offerings as part of a comprehensive solution
• Support cross-departmental projects like lead generation, event marketing, partner enablement, and sales enablement as needed
• Travel as needed for internal/external meetings

Solutions Engineer

Solutions Engineer responsible for technical wins in B2B sales cycle. Collaborating with sales and product teams to deliver results.

support-engineer

• Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.
• Act as a client liaison and become an advocate for the resolution of client issues.
• Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.
• Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.
• Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
• Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
• Effectively manage cases to ensure timely customer status updates and ultimate resolution.
• On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.
• Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
• Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.
• Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.
• Advocate for product, policy and process improvements that improve the customer experience.
• Follow required polices and processes to maintain compliance with information security and data protection requirements.
• Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.
• Write or revise user training documents and procedure.

Technical Support Specialist II

Technical Support Specialist providing SaaS support for Smarsh clients through phone, chat, and email. Owning client issues end-to-end and diagnosing complex problems independently in a collaborative environment.

Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in more than 100 digital communications channels. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become fines or headlines. Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, and registered investment advisors and U.S. state and local government agencies.

Smarsh

About the company

Open jobs

30 jobs found

Platform Engineer III

Smarsh

Full Stack Developer III – Fabric

Smarsh

Governance, Risk & Compliance Analyst

Smarsh

Senior Manager, Creative

Smarsh

Solutions Engineer

Smarsh

Technical Support Specialist II

Smarsh