Digital Experience Lead transforming CUBE's digital ecosystem into a high - performing platform. Overseeing website optimization, martech stack, and driving customer growth strategies.
SA
Hybrid Director of Digital Experience
Posted yesterday
About the role
- Director of Digital Experience at SFMOMA leading vision and delivery of innovative digital experiences. Overseeing creative direction and product development while integrating digital technologies into visitor experience.
Responsibilities
- Lead the execution of a high-impact digital strategy that connects the visitor experience across digital and physical spaces.
- Build intuitive, end-to-end user journeys that connect the visitor experience across digital and physical spaces—future-facing, inclusive, accessible, and scalable.
- Lead internal team by fostering a culture of iteration and experimentation, amplifying individual strengths within a high-performing, multidisciplinary group.
- Champion new digital initiatives annually—from concept to launch—utilizing AR/VR, AI, and interactive installations to serve both users and institutional goals.
- Use research, A/B testing, and analytics to deepen engagement and drive conversion.
- Partner across design, development, marketing, and curatorial teams to translate insights into compelling digital experiences.
- Oversee the department’s annual operating budget, ensuring strategic allocation of resources, forecasting needs, and stewarding funds to maximize impact across all digital initiatives.
- Cultivate and manage strategic external partnerships to expand the museum’s digital capabilities and deliver innovative visitor experiences.
- Collaborate with philanthropy teams on grant writing and donor engagement to secure support for digital initiatives.
Requirements
- Minimum of seven (7) years of leading digital strategy and product development, preferably in a cultural or mission-driven organization.
- Proven success delivering user-centered experiences like AI prototypes, immersive exhibitions, or large-scale public installations that drive measurable results.
- An understanding of digital interfaces, IT/AV infrastructure, APIs, and system integrations, alongside best practices for long-term maintenance.
- Experience building inclusive programs and a knowledge of accessibility standards and inclusive design practices.
- Strong experience leading, coaching, and developing teams, with a commitment to fostering collaboration, accountability, and professional growth.
- Skilled in managing complex projects and navigating diverse stakeholder priorities in fast-paced environments.
- Portfolio required, with clear articulation or role and outcomes.
Benefits
- PTO
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Pet Insurance
- Life and AD&D Coverage
- Disability Insurance
- Mental Health and Wellness Benefits
- Discount Programs
- Pre-Tax Commuter Benefits
- 403(b) Retirement Savings Plan
- SFMOMA Membership
- and more
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