Lead the Reactive Repair and Maintenance function at Severn Trent Water with a focus on customer-centric service delivery and team management.
Responsibilities
Lead the delivery of the reactive repair and maintenance function with an annual budget of circa £25m
Ensure around 20,000 repairs annually are delivered safely, efficiently and at pace
Act as a key member of the Waste Networks leadership team, influencing long-term strategy, asset investment priorities, business planning, and regulatory performance outcomes
Manage customer, environmental and regulatory risk associated with network failures
Ensure robust H&S systems; training, equipment and assurance are in place
Identify and implement opportunities for efficiency, innovation and service improvement through analysis of operational and commercial data
Develop technical and leadership capability in teams, managing performance proactively and building a strong succession pipeline
Requirements
Exceptional customer focus and proven ability to resolve complex issues with a first-class service mindset
Experience leading multi-disciplinary teams
Building a strong coaching culture to develop talent
Strong stakeholder management skills
In-depth knowledge of Health & Safety standards and practices
Hands-on experience overseeing teams working in deep excavations, confined spaces, hazardous environments, and large plant/equipment operation
Full UK driving licence
Benefits
31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to 20% of salary dependent on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Family friendly policies (including, a year off fully paid maternity and adoption leave)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate)
Dedicated training and development with our ‘Academy’
Car allowance of £5,208 pa (pro-rata where appropriate)
Private medical cover, life assurance, income protection and personal accident cover
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