UX Designer at BBVA defining user interaction strategies and executing design outputs to enhance user experience. Leading design projects and collaborating with stakeholders for continuous improvement.
About the role
- Design Shop Advisor at Serena & Lily creating best-in-class client experiences in home design. Engaging with customers and providing expert advice in a retail environment.
Responsibilities
- Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
- Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
- Create a warm, welcoming, inspiring on brand client experience
- Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
- Resolve client needs quickly through swift communication and partnership from leadership
- Drive customer retention and loyalty through order and quote follow up
- Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
- Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
- Other tasks assigned by Leadership
Requirements
- 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
- Excellent communication skills, willingness to engage with clients
- Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
- Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
- Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
- A passion for the home design and ensuring an outstanding customer experience
- Willingness to ask questions and seek solutions; a self starter
- Ability to work in a team environment
- Strong sense of personal style
- Ability to process information and merchandise through computer system and POS system
- Ability to freely access all areas of the store including selling floor, stock area, and register area
- Ability to operate and use all equipment necessary to run the store
- Ability to climb ladders
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
- Ability to work varied hours/days to as well as weekends and holidays
Benefits
- medical, dental, vision, and basic life insurance
- 401k plan
- fourteen days of PTO and seven paid holidays throughout the year
Job title
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