Study Site Manager coordinating analytical performance studies in a clinical research environment at Roche. Ensuring compliance with regulatory requirements and high - quality standards.
About the role
- Hospitality Zone Manager ensuring high standards in vacation rental properties. Building relationships with property owners and maintaining guest satisfaction in a vibrant community.
Responsibilities
- Act as the main point of contact for property owners within the designated zone, responding promptly to inquiries, addressing concerns, and providing regular updates on property status.
- Build and maintain strong relationships with property owners to foster trust and satisfaction.
- Conduct thorough inspections of rental properties post-departure to assess cleanliness, functionality, and any required maintenance.
- Perform pre-arrival inspections to ensure properties are guest-ready, addressing any issues promptly.
- Coordinate necessary repairs or cleaning services as needed to prepare the property for incoming guests.
- Supervise and coordinate the activities of housekeeping staff, ensuring efficient cleaning schedules and adherence to quality standards.
- Manage maintenance technicians, assigning tasks and overseeing timely completion of repairs and upkeep of properties.
- Cultivate a positive work environment by providing effective leadership, support, and guidance to team members.
- Implement and inspect quality control measures to uphold the standard of cleanliness and maintenance across all properties.
- Develop and maintain checklists and protocols to streamline inspection processes and ensure consistency.
- Collaborate with other Zone Managers and departments to facilitate smooth operations and resolve cross-functional issues.
- Hold team members accountable for performance standards through regular evaluations and constructive feedback.
- Communicate effectively with the guest services team to ensure accurate scheduling and preparation for guest arrivals and departures.
- Foster strong, positive relationships with owners to enhance collaboration and satisfaction.
- Provide guidance on property presentation, and amenities to maximize rental potential.
- Maintain detailed records of property inspections, maintenance activities, and owner communications.
- Generate reports as needed to track property status and ensure compliance with company standards.
- Ensure compliance with company policies, industry regulations, and local ordinances related to property management and hospitality services.
- Meet with potential homeowners to showcase the advantages and opportunities of Seabrook's rental program, offering comprehensive information and guidance to facilitate their seamless integration into our vibrant community.
- Coordinate with relevant teams to ensure swift resolution of technical or operational challenges.
- Performs other duties as assigned.
Requirements
- Bachelor's degree or relative experience in Business, Hospitality, or a related field preferred.
- Proven experience in hospitality management, property management, or related field.
- CVRI and CVRHP certifications preferred.
- Demonstrated leadership abilities and experience in supervising and motivating teams.
- Fluency in both English and Spanish (written and verbal) is preferred.
- All candidates must pass a background check prior to employment.
Benefits
- Medical, Dental and Vision Insurance for all full-time team members
- 401(k)
- Basic Life Insurance
- 100% Company Paid Voluntary Life, Critical Illness and Accident Insurance
- Paid Time Off: 10 days (80 hours) earned with up to 1 year of service. 15 days (120 hours) earned up on completing 1-4 years of service. 20 days (160 hours) earned upon completing 5-9 years of service. 25 days (200 hours) earned upon completing 10+ years of service.
- Employee Assistance Program
- Teladoc Virtual Services
- Tuition Reimbursement
- Discounts and Rental Credits
Job title
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Location requirements
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