Manager of End User Services & Support at Grifols, enhancing end - user support and service delivery in IT operations.
SW
Onsite Business Delivery Manager – Retail Referrals
Posted 5 days ago
About the role
- Business Delivery Manager responsible for delivering Retail Referrals Programme for Lloyds Wealth. Ensuring successful adoption and engagement across distribution teams with strategic objectives.
Responsibilities
- Own the end-to-end business delivery of the Retail Referrals Programme, working in partnership with the Project Lead (delivery execution) and Business Analyst (requirements, insight and design).
- Translate Lloyds Wealth and Retail strategy into clearly defined business outcomes, scopes and success measures.
- Provide clear business direction, priorities and decision-making to support effective delivery.
- Ensure initiatives align to distribution strategy, commercial objectives and customer needs for Lloyds Wealth target market.
- Stakeholder engagement across Lloyds Wealth, Retail, Platform (Retail referrals program) and supporting functions to deliver outcomes within agreed capacity and funding.
- Continuously improve the Lloyds Wealth client and colleague journeys associated with Retail Referrals.
- Support business readiness and embedment activity to ensure initiatives are successfully adopted within Lloyds Wealth distribution teams.
- Act as Business Lead / Product Owner for Retail Referral-related capabilities, partnering with LBG Platform (Program) teams.
- Track and evidence adoption, journey performance and commercial impact of the Retail Referrals Programme.
Requirements
- Strong communicator, able to translate strategy and complex change into clear, compelling messages for senior leaders and frontline teams.
- Proven experience owning business outcomes in complex, matrix environments.
- Confident decision-maker, comfortable operating with ambiguity.
- Strong understanding of business product ownership, journey-led design and platform delivery models.
- Experience working closely with technology and platform teams.
- Highly organised, able to manage multiple workstreams, priorities and dependencies.
- Skilled at influencing and aligning senior stakeholders across functions.
- Proactive in identifying risks and issues, with a pragmatic, outcome-focused approach to resolution.
- Analyse challenges, find solutions, and adapt as needed.
Benefits
- Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
- Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
- Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
- Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
- Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months’ service)
- Financial Advice: Access to free financial advice to help secure your financial future.
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