Technical Solution Analyst delivering technical support for health tech solutions. Collaborating with clients and troubleshooting issues in a fast - paced environment.
About the role
- Lead Solution Engineer specializing in Service Cloud solutions at Salesforce. Engaging with customers to enhance contact center technology capabilities and drive sales strategies.
Responsibilities
- Promote Service Cloud and digital engagement to executives
- Conduct business requirement assessments
- Propose architectures integrating contact centre infrastructure
- Lead demonstrations and workshops
- Collaborate with Account Executives and Partners
Requirements
- 5+ years of experience in a related role
- Deep technical knowledge in SIP, RTP
- Familiarity with CCaaS Platforms
- Salesforce Certifications desirable
- Ability to travel up to 25%
Benefits
- Health insurance
- 401(k)
- Flexible work arrangements
- Professional development
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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