Cloud Operations Engineer supporting and maintaining multi - cloud public infrastructure for enterprise customers. Working in structured ITIL environment and contributing to operational excellence.
About the role
- DevOps Manager leading a UAE-based DevOps team focused on SaaS products and operational excellence. Responsible for managing cloud infrastructure and ensuring compliance with UAE data sovereignty.
Responsibilities
- Ensure your team is consistently delivering at a high pace and meeting deadlines
- Balance and prioritize team workload across innovation, engineering support, customer support, and tech debt
- Continue to hire, develop, and mentor best in class DevOps Engineers
- Maximize uptime across all product lines and help author customer facing root cause analyses for any interruptions in service
- Iterate on and improve our CI/CD processes
- Control costs to ensure target gross margin is achieved
- Develop and improve operational practices and procedures
- Proactively meet standards for information security and compliance, such as ISO27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP, etc.
Requirements
- 2+ years in a management role, preferably in DevOps or Site Reliability, over a team managing public cloud infrastructure
- 5+ years of hands on experience as a DevOps or SRE Engineer in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider; AWS strongly preferred
- A track record of providing a superior customer experience
- The ability to evangelize a philosophy around automation and testing
- A passion for creating a culture of inclusiveness and compassion
- A history of leveraging data to objectively measure impact and optimize people / engineering processes
- Due to the requirements of UAE customers, this position requires being physically located in the UAE.
Benefits
- This is a remote position; however, you will also have access to an office for team gatherings and planning sessions as needed.
- In-person interviews will be required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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