Data Center Security Officer ensuring safety and security for data center clients through patrols and monitoring. Conducting reports and maintaining client security requirements.
About the role
- Technical support intern assisting clients and monitoring backup systems. Involves client interaction, system maintenance, and adherence to legal standards.
Responsibilities
- Support the provision of technical support to customers by answering questions, identifying issues, and providing solutions under supervision.
- Assist in daily monitoring of Backup, Disaster Recovery (DR), EDR/XDR, and RMM routines, alerting on failures and helping resolve problems;
- Perform first-line customer support (under supervision) to clarify doubts and diagnose incidents on the Acronis platform, respecting defined SLAs;
- Assist in the deployment and configuration of security and remote management solutions for the tool;
- Keep the Service Desk system updated, ensuring traceability of all support activities;
- Support the definition and execution of processes that ensure backups and protections comply with legal and privacy standards (LGPD);
- Assist in verifying that services adhere to information security best practices and regulatory requirements;
- Support the assessment of compliance failures and propose solutions based on best practices to mitigate risks;
- Prepare and send periodic environment health reports (Backup/Security) based on data extracted from Acronis;
- Assist in creating and updating technical documentation and Standard Operating Procedures (SOPs), aiming for continuous improvement of internal processes;
- Attend technical project and change management meetings to understand the lifecycle of implemented solutions.
Requirements
- Enrolled in a higher education program in a technology-related field, with availability to work for up to 2 years;
- Reside in Recife or the Recife Metropolitan Region (RMR);
- Availability to work morning/afternoon - 09:00 to 17:00 with a 2-hour lunch break.
- Technical English for reading
- Communication
- Proactivity
Benefits
- 🍝 Flexible meal/food allowance;
- 🔒 Life insurance;
- 🥳 Happy Day (paid day off during your birthday month);
- ❤️🩹 Moodar partnership (support for emotional well-being);
- 📚 Educational and language school partnerships;
- 💪🏼 TotalPass partnership (physical wellness);
- 🤓 Eyeglasses allowance;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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