Center Medical Specialist conducting donor evaluations at Grifols plasma donation centers. Performing physical examinations, ensuring donor safety and providing essential medical education.
SI
Hybrid Account Specialist – Automotive, Bilingual French/English
Posted 2 months ago
About the role
- Account Specialist managing key client relationships for leading automotive financing solutions company. Focused on product support and partner growth in a collaborative team environment.
Responsibilities
- Act as primary liaison, managing major client programs, products, and product distributions
- Maintain and expand our partner relationships.
- Analyze clients’ business needs and assist change management to our clients.
- Work with various departments throughout the organization to reconcile escalated claims, IT, cancellations, and accounting issues.
- Manage Dealer Support email queues
- Field sales team support
- Create and update program material (user guides, operations manuals, etc.)
- Assist with project testing (testing phone lines, portal test cases)
- Collaborate on new program launches and products expansion.
- Facilitate incentive payments and bonus programs.
- Perform other duties or work needed to support client request.
- Enrollments and Setups
- Perform Monthly & Ad hoc reporting
- Documentation Management
- Perform Market and Competitive Research and Analysis
- Record notes and action items from meetings and proactively follow up on them
Requirements
- Bachelor’s degree in Business or related field preferred but not required.
- Proficient in Microsoft Office; Word; Excel (i.e. VLOOKUP Formulas, Pivot Tables); PowerPoint; Outlook; OneNote.
- Minimum 1-2 years of Customer Service Experience or Partner support, preferably in a business-to-business environment (B2B).
- Automotive Industry experience highly preferred
- Attention to detail and ability to handle complex situations
- Excellent interpersonal skills, able to communicate at a business level.
- Strong work ethic, time management and organizational skills.
- Detail oriented, able to catch and identify discrepancies.
- Proactive problem solver able to provide input and think critically through solutions.
- Self-starter able to work independently with minimal supervision.
- Bilingual (English and French) required
- Reliable Transportation
- Some travel (~5%) may be required upon request within Canada and US.
- Must be authorized to work in Canada
- Must be able to successfully pass a background check
Benefits
- Auxiliary Medical, Prescription, Dental, and Vision Insurance
- Registered Retirement Savings Plan
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Paid Holidays and Paid Time Off
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement Program
- Ongoing Training & Personal Development
- And More!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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