Business Data Analytics professional collaborating on energy solutions and renewable projects at Ormazabal. Contributing to a sustainable future through high - tech electrical solutions.
About the role
- Senior Customer & CRM Analyst at Uswitch transforming consumer marketplace decisions through data insights. Driving marketing strategy while optimizing customer experiences with data-driven analysis.
Responsibilities
- You’ll join our Marketing Analytics team - A team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search.
- Our ambition? To build a best-in-class customer experience. And you’ll play a leading role in helping us to achieve it by enabling us to understand our customers better, harnessing data and discovering insight across all our touch-points, campaigns and marketing activity.
- Using tools and databases including Google sheets, BigQuery (SQL), Tableau, and Python you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:
- Deepen our understanding of CRM programmes and how to, in partnership with the wider marketing and marketing analytics team, optimise the customer journey
- Collaborate with and influence the relevant marketing team members to make more informed data-guided decisions
- Monitor, report and diagnose trends in KPIs, automating wherever possible, and proactively finding risks and opportunities
- Development of analytical tools and models to improve our analytical capabilities
Requirements
- Proficiency in SQL is essential; we also use Python for automation, modelling and experimentation, if you're not an expert yet, we’ll help you get there
- As a Senior Analyst, you have experience in a CRM or Customer focused analytical role
- Communication skills; scoping projects, disseminating results and instilling confidence in your work with key internal stakeholders of varied backgrounds
- Experience in using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves)
- Experience building complex operational & financial models, synthesising recommendations, and presenting to senior executives
- Strong prioritisation and urgency; understanding that not every task is urgent, but every day is
Benefits
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover , dental plans and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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