About the role

Senior Customer & CRM Analyst at Uswitch leveraging data to drive marketing and customer insights. Collaborating with teams to optimize customer journeys and enhance decision-making.

Responsibilities

You’ll join our Marketing Analytics team - A team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search.
Our ambition? To build a best-in-class customer experience. And you’ll play a leading role in helping us to achieve it by enabling us to understand our customers better, harnessing data and discovering insight across all our touch-points, campaigns and marketing activity.
Using tools and databases including Google sheets, BigQuery (SQL), Tableau, and Python you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:
Deepen our understanding of CRM programmes and how to, in partnership with the wider marketing and marketing analytics team, optimise the customer journey
Collaborate with and influence the relevant marketing team members to make more informed data-guided decisions
Monitor, report and diagnose trends in KPIs, automating wherever possible, and proactively finding risks and opportunities
Development of analytical tools and models to improve our analytical capabilities

Proficiency in SQL is essential; we also use Python for automation, modelling and experimentation, if you're not an expert yet, we’ll help you get there
As a Senior Analyst, you have experience in a CRM or Customer focused analytical role
Communication skills; scoping projects, disseminating results and instilling confidence in your work with key internal stakeholders of varied backgrounds
Experience in using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves)
Experience building complex operational & financial models, synthesising recommendations, and presenting to senior executives
Strong prioritisation and urgency; understanding that not every task is urgent, but every day is

10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
Employer matching pension contributions up to 7.5%
A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
25 days holiday (increasing to 30 days) + 2 days “My Time” per year
Private medical cover, critical illness cover , dental plans and employee assistance programme
Free gym access
Employee discounts programme
A healthy learning and training budget to support your development
Electric vehicle and cycle to work schemes
Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected