Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
About the role
- Sales Support Representative guiding sellers to optimize customer engagement and reduce internal task time. Collaborates with internal teams to expedite sales-related issues and support processes.
Responsibilities
- Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
- Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues.
- Assistance with coordinating service calls.
- Assistance with tech support escalations.
- Assistance with complex quality issue coordination.
- Assistance with complex LCS issue resolution.
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
- Guidance on product substitutions.
- Concessions support and collaboration with Customer Care.
- Guidance on software portal Issues.
- Assistance with requests for information and form submissions.
- Guidance on the advanced order notification process.
- Guidance on or coordination of CustomerFirst complaint process.
- Guidance on general Salesforce questions for RA sales.
- Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.
- Assistance with pricing / agreements navigation and support.
- Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.
Requirements
- High school diploma or equivalent
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 2 or more years of experience in operations support.
- Experience with ERP and CRM applications - Salesforce, SAP
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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