CRM Salesforce Expert involved in IT tasks in a hybrid work environment. Also handling RPG programming and SAP IBP responsibilities under the IT department.
About the role
- Salesforce Consultant managing Salesforce platform implementation and administration with vendor collaboration. Ensuring system integration, user adoption, and operational efficiency for business objectives.
Responsibilities
- Manage and coordinate day-to-day activities with the external Salesforce implementation vendor.
- Review, validate, and approve business requirements, system designs, and development deliverables.
- Support User Acceptance Testing (UAT), ensure adequate testing coverage, and track issue resolution through to closure.
- Configure and administer Salesforce components, including objects, fields, workflows, validation rules, and flows.
- Manage users, profiles, roles, permission sets, and access controls in line with security policies.
- Develop and maintain dashboards, reports, and analytics to support business and executive decision-making.
- Ensure seamless integration with CarPro, Genesys, MuleSoft, and Data Warehouse platforms.
- Provide training, documentation, and ongoing support to end users to drive adoption and effective usage.
- Enforce Salesforce security standards, data governance policies, and compliance requirements.
- Act as the primary internal subject matter expert (SME) for Salesforce operations, enhancements, and best practices.
Requirements
- Bachelor's degree in Information Systems, Computer Science, or a related field.
- 5+ years of experience in Salesforce implementation, administration, or consulting roles.
- Strong hands-on experience in Salesforce configuration, user management, automation, and reporting.
- Solid understanding of system integration concepts, APIs, and middleware tools (e.g., MuleSoft).
- Proven ability to coordinate with vendors and manage complex, multi-stakeholder initiatives.
- Strong analytical, problem-solving, and communication skills.
- Excellent stakeholder management and documentation capabilities.
- Salesforce Administrator or Salesforce Platform App Builder or Salesforce Consultant (Sales / Service / Experience Cloud).
- Fluent in Arabic and English (spoken and written).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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