Lead Designer in Hargrove's Architectural division overseeing architectural deliverables. Manage team with focus on quality, budget, and deadlines.
About the role
- CX Systems & Automation Design supporting customer experience challenges at RingCentral. Redesigning workflows and implementing AI-enabled solutions to enhance customer satisfaction.
Responsibilities
- Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues
- Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation
- Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution
- Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
- Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership
- Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions
Requirements
- Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)
- Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities
- Technical aptitude with enthusiasm for AI tools, automation, and data analysis
- Comfort with ambiguity and ability to structure problems independently
- Excellent communication skills—you can explain complex processes to both technical and executive audiences
- Bias toward action and execution, not just analysis
- Experience with process mapping tools, data visualization, or project management
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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