Lead Support Engineer providing daily onsite support for a government customer HPCC system. Involves troubleshooting in a mostly Linux-based environment while ensuring system performance for national security.
Responsibilities
Provide direct, daily onsite support to a government customer HPCC system crucial to national security
Diagnose and solve problems using scripts, maintenance tools, and technical skills
Maintain required service level response and resolution times for supported systems
Diagnose performance problems using available performance tools and system indicators
Develop onsite modifications that ensure continuous improvement of tools and resources
Take ownership of critical technical issues and develop processes or applications to enhance the team’s ability to achieve its goals
Testing of software and providing technical feedback to customers, 3rd party vendors, and development teams
Work with team members to identify training opportunities and develop training programs or plans based on team objectives
Display initiative and versatility in identifying, learning and developing technical skills
Supports technical engagement with customers in the absence of Lead Engineer
B.S. Degree (M.S. preferred) in Computer Science/MIS, or related discipline
2-3 years of Linux Systems Administration experience
Proficiency in leveraging scripting language(s) e.g.,: SQL, BASH, PYTHON, PHP, PERL, etc.
Experience conducting data analysis and scripting for development on big data systems
Proficiency and experience in programming with Enterprise Control Language (ECL) in a High-Performance Computing Cluster (HPCC) system platform for big data processing. Candidates must be willing to learn HPCC/ECL.
Experience supporting the Intelligence Community
Optional Requirements: Experience with Kubernetes container orchestration system and Experience with Amazon Web Services (AWS) and cloud technology.
Benefits
This job is eligible for an annual incentive bonus
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