Manager / Sr Manager leading high - impact analytics engagements at Tiger Analytics, partnering with Fortune 1000 companies for data - driven insights.
About the role
- Engagement Manager at LexisNexis assisting clients to maximize value from risk management solutions. Collaborating with internal teams to drive customer success and project implementation.
Responsibilities
- Partner with clients to assess business needs and define project scope, objectives, and deliverables.
- Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
- Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
- Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
- Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
- Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
- Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
- Gather client feedback to inform product development and enhance the overall customer experience.
Requirements
- Bachelor's degree in IT or equivalent experience in payments, fraud, risk management or ecommerce industry.
- 5+ years of client-facing experience, with a strong focus on risk mitigation strategies.
- Proven track record in account management, client delivery, and complex project implementations.
- Strong consultative, analytical, and problem-solving skills, with proficiency in statistics and data forensics.
- Excellent communication, presentation, and stakeholder management skills across technical and non-technical audiences.
- Demonstrated ability to build and maintain long-term client relationships and drive customer satisfaction and retention.
- Experienced in cross-functional collaboration with product, operations, and sales teams.
- Highly organized, results-driven, and capable of managing multiple priorities under pressure.
- Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement.
Benefits
- country specific benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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