Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.
About the role
- Customer service representative managing inquiries about contracts, tariffs, and bills with a focus on customer satisfaction in a hybrid work environment.
Responsibilities
- Answer customer inquiries about contracts, tariffs and bills — by telephone and in writing
- Provide support on issues such as supplier changes and electricity and gas connections
- Act as the voice of customer service and ensure genuine customer satisfaction
Requirements
- Motivation and willingness to learn during our basic training in the first weeks
- Quality and empathy are essential
- Help the customer as best as possible already on the first call
- Enjoy your work
- Tackle tasks conscientiously and purposefully
- Very good German language skills, both written and spoken
Benefits
- Fixed salary (€2,460.00 gross)
- Performance bonus up to €2,600.00 gross achievable
- Permanent employment contract
- Working hours between 07:00 and 18:00
- Fully paid basic training
- Weekends off
- Work-from-home by arrangement
- Personal development opportunities (communication, numerical skills, etc.)
- Career advancement opportunities through talent development
- Financial subsidy for the Deutschlandticket
- Free fitness offerings in the company gym
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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