Senior Analyst at Dentsu developing data science solutions for marketing. Leading client meetings and communicating insights to foster growth and performance.
About the role
- Senior Claim Analyst ensuring compliant, high-quality claims management for Accident & Health and Motor sectors at QBE. Leading teams and collaborating with stakeholders for enhanced efficiency.
Responsibilities
- Lead strategic oversight to overall claims journey of both lines of business ensuring compliance
- Provide technical support to the team on complex cases, manage escalation cases
- Perform quality assurance on open files to ensure accuracy in claim processes
- Collaborate with Recovery team in updating recovery identifier and secure documentation to improve the chances of recovery
- Manage relationships and performance of third-party administrators, surveyors, adjusters, lawyers and motor workshops to ensure quality performance
- Identify, recommend and implement automation opportunities to improve efficiency, consistency and accuracy
- Adopt data analysis to support decision making process, identify trends and provide insights back to the business
- Assist in UAT and system upgrades to ensure claims scenarios are thoroughly considered and adequately tested
- Performance management and team development
Requirements
- 5 to 7 years of experience claims handling on A&H and Motor, with previous experience in supervisory/mentoring role
- CGI/ACII certification or equivalent
- Strong focus on first resolution and customer focused.
- Strong knowledge in motor insurance law/processes
- In-depth knowledge in group medical claims, technical claims handling
- Proficiency in MS office and claim management systems
- Technology: strong believer in AI-enabled culture and keen to explore technological advancements mindset
Benefits
- Flex and hybrid working options
- Work from home policy
- Paternity leaves matching with maternity leave
- Well-being programs
- Pensions
- Medical benefits
- Globally, access to online learning via LinkedIn Learning
- On top of annual leaves, 3 additional days off (Family care leaves)
- Study leave
- Marriage leave
- Internal Appreciation program with points to redeem nice merchandize and life experiences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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