About the role

Lead fraud investigations and claims handling in a dynamic environment at an international insurer. Champion compliance and drive recovery strategies while building strong internal and external relationships.

Responsibilities

Join us as a Senior Fraud Claims Adjuster and make a real impact.
Lead complex fraud investigations with precision and integrity, ensuring fair outcomes and protecting the business from financial risk.
Deliver exceptional claims handling by resolving specialist cases efficiently, minimising leakage and maintaining high service standards.
Champion compliance and accuracy by identifying coverage issues and ensuring liability aligns with contractual commitments.
Drive recovery opportunities through proactive identification and pursuit of subrogation, contribution, and other recovery actions.
Collaborate across teams to build strong relationships with internal stakeholders, underwriters, and external partners, fostering a culture of trust and transparency.
Act as a trusted technical expert, providing guidance and mentorship to junior colleagues and serving as a referral point for complex queries.
Maintain robust portfolio oversight, ensuring accurate reserving and timely updates to systems for clear visibility of company liabilities.
Support strategic decision-making by producing insightful management reports and sharing knowledge that informs underwriting and claims strategies.
Champion inclusivity and customer focus, responding to stakeholder requests promptly and professionally to deliver a best-in-class service.
Contribute to continuous improvement, embracing innovation and supporting the implementation of claims strategies that drive business success.

Proven expertise in fraud investigation, including experience with fraud rings and multiple lines of business, ideally within London Market or complex claims environments.
Strong analytical and investigative skills, with the ability to identify patterns, assess risk, and deliver accurate, timely decisions.
Collaborative and relationship-driven, able to build trust and work effectively with stakeholders, business partners, and external agencies.
Knowledgeable and adaptable, with a solid understanding of claims processes, regulatory requirements, and compliance standards across motor, casualty, and other Lines of Business and relevant classes.
Skilled communicator, capable of producing clear statements, detailed reports, and management information, with negotiation skills that support positive outcomes.
Awareness of counter-fraud strategies, including litigation and prosecution opportunities, ensuring robust defence against fraudulent activity.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.