Equity Derivatives Research Analyst conducting research on crypto derivatives. Responsible for generating trade strategies and engaging with industry partners at Delta Exchange.
About the role
- Market Research Associate at Protolabs analyzing customer insights and market data. Supporting business decisions with qualitative and quantitative research initiatives in digital manufacturing.
Responsibilities
- Champion the Voice of the Customer (VOC): Serve as a trusted advocate for customer needs and perspectives, ensuring they shape decisions across the organization.
- Drive Insight‑Led Collaboration: Partner closely with internal teams and customers to translate research findings into actionable recommendations that influence strategy and improve experiences.
- Lead and Support Primary Research Projects: Execute a variety of qualitative and quantitative studies that uncover insights into customer expectations, behaviors, and preferences—helping Protolabs deliver best‑in‑class service across all offerings.
- Own End‑to‑End Research Activities, including: Designing surveys, writing questionnaires, programming and fielding studies, analyzing results, and communicating insights. Facilitating customer and internal stakeholder interviews, leading focus groups, synthesizing themes, and presenting clear and compelling findings.
- Manage Global Customer Satisfaction Tracking: Oversee the continuous measurement of customer satisfaction worldwide, ensuring the business has a pulse on customer health and emerging trends.
- Build and Maintain a Customer Advisory Board: Lead the ongoing development and engagement of our online advisory community, enabling deeper customer relationships and continuous feedback loops.
Requirements
- Bachelor’s Degree OR equivalent experience in liue of degree
- 2+ years of business experience in a market research role
- Experience discovering customer insights through analyzing and synthesizing qualitative and quantitative information
- Working knowledge of quantitative research techniques such as Concept Testing, Max/Diff, Conjoint, etc.
- Experience programming and analyzing surveys in an online platform
- Excellent project management skills: Able to prioritize and own multiple complex projects with little assistance and execute from start to completion, paying strong attention to detail and accuracy
- Strong communication skills (verbal and written/visual) to create and deliver compelling presentations of insights to teams, senior management and customers across technology platforms
- Demonstrate strong collaboration with the ability to effectively communicate across multiple levels within the organization in a fast-paced, team-oriented environment
- Ability to use survey tools to design and execute surveys
- Comfort analyzing survey data and bringing insights to life in an actionable way
- Comfort interviewing people - moderating and focus group skills
- Expert ability to effectively use a computer, including MS Office suite and web browsers
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
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