Hybrid Network Engineer – Level 2

at Profile Software

• Job title: Network Engineer – Level 2
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, Azure, Cloud, Firewalls, Python, Switching, Terraform
• Location requirements: Hybrid, Kallithea, Greece

About the role

• Network Engineer providing high-quality networking implementation and support services in Athens, Greece. Responsible for service activations, design, and technical support in a hybrid work environment.

Responsibilities

• The role includes service activations, equipment staging, high-level network design, installation support, and 2nd level technical support for escalated incidents.
• Perform service activations and support the delivery of network installations in accordance with customer requirements and internal standards.
• Prepare and stage network equipment for deployment, ensuring proper configuration and readiness for installation.
• Contribute to high-level network design and documentation for customer solutions across routing, switching, SD-WAN, firewalls, VPN, wireless, and access network environments.
• Act as the escalation point for incidents from 1st level support, providing timely troubleshooting and coordination toward resolution.
• Issue and manage tickets with vendors, carriers, and internal technical teams, following up until final closure.
• Maintain accurate documentation of network configurations, changes, and inventory records to ensure operational continuity and knowledge sharing.

Requirements

• Bachelor’s degree in Telecommunications, Networks, Computer Science, or relevant field
• 2+ years of working experience in a similar role
• CCNA or equivalent certification is required
• Strong experience with Cisco and Fortinet technologies (FortiGate, FortiManager, SD-WAN)
• Knowledge of automation tools such as Ansible, Python and Terraform
• Familiarity with cloud networking concepts (AWS VPC, Azure VNet)
• Understanding of SASE and Zero Trust Architecture will be considered an advantage
• Familiarity with NMS, ticketing, and documentation tools will be considered an asset
• Solid understanding of enterprise-grade networking technologies (e.g., routing, switching, SD-WAN, VPNs, firewalls, wireless) in production environments
• Proficient in English and Greek
• Availability to participate in standby support outside business hours.

Benefits

• Competitive remuneration package.
• Private medical and life insurance.
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams.
• A collaborative and inclusive workplace culture focused on innovation and growth.