Microsoft Dynamics Architect guiding case management solutions for clients. Collaborating with technical teams to ensure high - quality delivery and streamline communication.
About the role
- Desenvolvedor(a) especializado em Freshservice na POPULOS, liderando iniciativas de integração e automação tecnológicas. Focado em soluções escaláveis e customizadas na plataforma Freshservice.
Responsibilities
- Lead the technical development of customized solutions on the Freshservice platform
- Design and develop applications using the Freshworks Developer Platform (FDK)
- Develop private and public apps for Freshservice
- Define technical architecture for complex integrations via REST APIs and webhooks
- Develop integrations with enterprise systems (ERP, DevOps, IAM, security tools, automation, among others)
- Implement secure authentication (OAuth 2.0, tokens, and permission controls)
- Create advanced automations and extensions that expand the platform’s native capabilities
- Perform technical analysis of requirements and propose scalable, sustainable solutions
- Conduct code reviews and ensure adherence to best practices
- Define technical standards, guidelines, and development governance
- Work on resolving high-complexity technical issues
- Ensure quality, security, and performance of delivered solutions
- Support technical estimates and feasibility assessments for strategic requests
- Act as a technical mentor to developers and analysts
- Document architecture, integrations, and technical decisions
- Contribute to innovation initiatives and the technological evolution of the Freshservice ecosystem
Requirements
- Solid experience in advanced development on the Freshservice platform
- Mastery of the Freshworks Developer Platform (FDK) and app architecture
- Proficiency in JavaScript and Node.js
- Experience with REST API-based architectures
- Experience with complex integrations (ERP, DevOps, IAM, security tools, etc.)
- Experience with OAuth 2.0 authentication and API security
- Familiarity with events, webhooks, and advanced automations
- Ability to design scalable and secure technical architectures
- Experience with development best practices (Clean Code, version control, testing)
- Experience in technical leadership and code review
- Advanced troubleshooting skills
- University degree in IT or related fields
- Freshworks Developer Certification (preferred)
- Knowledge of event-driven architecture (nice to have)
- Experience with integrations involving AI or intelligent automation (nice to have)
- Experience with cloud environments (nice to have)
- Knowledge of process governance (ITIL / COBIT) (nice to have)
Benefits
- Omint Dental Plan
- Omint Health Plan
- Omint Life Insurance
- Meal allowance or food voucher BRL 42.00/day
- Transportation voucher (if needed) or fuel allowance
- Language course subsidy
- TotalPass
- Birthday gift card
- Breakfast and afternoon snacks at POPULOS
- Certification and training program
- Performance incentive program (performance evaluations, career planning, feedback)
- Partnerships with educational institutions (FIA, FIAP, FGV, etc.)
- Partnership with Sesc
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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