Hybrid Product Owner III – Customer Data Management

at PNC

• Job title: Product Owner III – Customer Data Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,000 - $121,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Kafka
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Product Owner III within PNC's Balance Sheet Analytics & Modeling Customer Data Management organization. Focus on managing the product backlog and customer requirements with Agile team collaboration.

Responsibilities

• Meet with customers to gather requirements
• Document overall business requirements for MDM/DOR/EDS technologies: MDM/DOR Data Storage requirements EDS/CQRS API Create, Maintain and Retrieval requirements KAFKA Data Sync and Business Event requirements EDS Batch Ingestion Framework requirements Expected System Behaviors (Data Validations & Controls, Survivorship & Restriction Frameworks, Party Merge, Derivations, Data Retention, History, Error Logging)
• Present business requirements to cross-program, collaborative delivery group
• Manage the requirements backlog
• Participate in Agile ceremonies – sprint planning, daily stand-ups, demo reviews/approvals, refinement, etc.
• Documentation & Approvals of PNC Change Methodology requirements in Clarizen & Change Navigator (e.g., Business Solutions Doc, Review/Approval of Testing Documentation)

Requirements

• Strong technical acumen including understanding of API Integrations, Batch File Ingestion, and Kafka Data Services
• Familiarity with Customer Data Management and Data Quality practices
• Jira, Confluence, Change Navigator, Microsoft word, Microsoft excel, Microsoft PowerPoint
• Advanced communication skills with ability to process complex technical design discussions and translate to business-friendly documentation and presentations
• Confidence in presenting technical requirements to an audience that ranges from business leaders to technology design and development experts
• Comfort in receiving live questions of a technical and/or business process nature, and responding to such questions with acquired expertise and/or providing necessary follow-up actions and communications to deliver accurate answers
• Exceptional organizational skills and experience working with multiple Agile crews simultaneously
• Experience with Change @PNC Methodology requirements, including Change Navigator administration, an understanding of the project lifecycle, experience writing strong business requirements and acceptance criteria in JIRA, and awareness of 1LOD and 2LOD risk management engagement guidelines

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 8 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service