Hybrid Junior IT Consultant – Managed Services

at pmOne Group

• Job title: Junior IT Consultant – Managed Services
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: SQL
• Location requirements: Hybrid, Wien, Austria

About the role

• IT-Consultant role involving incident analysis and service fulfillment in Managed Services. Collaborating with clients and optimizing infrastructure for clients in Austria.

Responsibilities

• Assist with receiving, analyzing and handling incident, service and change requests in a Managed Services environment
• Communicate with customers, colleagues and partners as part of day-to-day operations
• Contribute to monitoring and optimizing our customers' environments
• Maintain monitoring systems and handlers
• Perform and document regular maintenance tasks in server environments according to instructions
• Support the planning and execution of installations and deployments
• Help create and maintain technical operational documentation
• Support IT projects for our clients in the areas of infrastructure and data management

Requirements

• Basic understanding of operating IT systems and server environments, as well as on-premises and hybrid IT infrastructures
• Completed technical training (e.g., IT specialist), degree, or comparable initial professional experience in the server/infrastructure area
• Interest in monitoring, maintenance and stabilization of IT systems
• Basic knowledge of working with databases (e.g., SQL-based)
• Interest in business intelligence, reporting, or data warehouse topics
• Basic technical understanding of scripting or automation concepts
• Understanding of operational and security requirements
• Service-oriented, meticulous and able to work independently; a team player who is open to new topics, technologies and change
• Very good German (C-level) and good English skills

Benefits

• Your onboarding is provided through our pmOne Academy with an individual learning path and support from an L&D coach – complemented by a wide range of further training opportunities.
• Enjoy a generous home office policy that you can combine with modern, centrally located offices on-site.
• You have the option to work remotely from other European countries for several weeks per year – also combinable with vacation.
• We support your health with offers for your physical and mental well-being, e.g., free access to psychological counseling/coaching and generous subsidies for your sporting activities.
• We stand for an appreciative corporate culture with flat hierarchies and lived diversity.
• We find solutions for personal needs and, by agreement, you can, for example, take time off in lieu or unpaid special leave.
• We offer fair and transparent compensation in accordance with the IT collective agreement. (Depending on qualifications, we pay above the collective rate)