Operations Project Manager responsible for desktop applications transformation projects at Bank of America. Collaborating with stakeholders to ensure successful project delivery and enhance contact center performance.
About the role
- Project Manager managing client expectations and timelines while liaising between clients and development teams. Working within the healthcare consulting sector at Penrod.
Responsibilities
- Direct and manage project development from beginning to end of multiple projects across multiple clients
- Monitoring progress and motivating the development team and business team
- Effectively communicate, set, and continually manage project expectations with team members and client stakeholders
- Completion of project updates
- Management of timeline, cost and quality
- Management of releases and cutover plans
- Salesforce Sales or Service Cloud certification will be required within the first 60 days of employment. (Penrod covers the cost of certification.)
Requirements
- Bachelors degree and 3-5 years experience with project management, IT project management preferred
- Salesforce Experience (end user or managed Salesforce Implementations)
- Demonstrated ability to gather user requirements and convert them into a winning project vision
- Ability to forecast project resourcing and project timeline based on tasks & team member allocation
- Skilled with client demos and leading client meetings
- Excellent problem-solving, organizational and analytical skills, with the ability to evolve project strategy based on research, data and industry trends
- Focus on building relationships with contacts and identifying solutions to their challenges
- Open to accepting criticism and receptive to the ideas of others
- Strong written and oral communication skills
- Demonstrates high level of initiative / confidence and shows resilience when faced with difficult clients and projects
- Willingness / ability to travel up to 25%
- Experience with Agile / Scrum is desirable
- A wide degree of flexibility and latitude is expected
- Extremely detail oriented and persistent
- Ability to handle stress and last-minute, urgent requests while managing your time and priorities appropriately
Benefits
- 100% employer-paid medical, dental, and vision premiums for eligible employees
- Employer-paid short-term disability
- Unlimited PTO
- Volunteer Time Off
- 10 company holidays
- 401k + 4% Company Match + No Vesting Period
- Monthly wellness and phone stipends
- Training cost coverage
- Paid parental leave for birthing and non-birthing parents
- Annual company get-together — Penrod Palooza!
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