Hybrid Supervisor, Engineering Support – Order Management

at Pacific Gas and Electric Company

• Job title: Supervisor, Engineering Support – Order Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $108,000 - $182,000 per year
• Degree requirement: High School Diploma
• Tech skills: PMP
• Location requirements: Hybrid, Fresno, United States

About the role

• Supervisor leading engineering support operations at PG&E's transmission engineering team while managing order management and administrative support staff. Ensuring quality and compliance across engineering projects.

Responsibilities

• Leads and supervises Engineering Assistants and Clerks, providing day-to-day direction, coaching, and performance management
• Manages assignment and prioritization of engineering orders and support activities to meet project schedules and service level expectations
• Ensures accurate and timely creation, tracking, updating, and closure of engineering-related orders in applicable systems
• Establishes and enforces quality standards, work instructions, and compliance requirements for order management and documentation
• Develops, tracks, and reports key performance indicators (KPIs) such as cycle time, backlog, quality, and schedule attainment
• Identifies process gaps, inefficiencies, and risks; leads continuous improvement initiatives to improve speed, quality, and reliability
• Coordinates with Engineering Supervisors, Project Managers, Construction, Maintenance, and external partners to resolve issues and improve handoffs
• Supports change management, training, and implementation of new tools, processes, or system enhancements
• Assists in resource planning and workload forecasting to support current and future engineering demand
• Ensures adherence to safety, regulatory, and internal compliance requirements.

Requirements

• High School or GED
• 5 years of related experience in one or more of the following areas: service planning, construction, mapping and/or a leadership type role.
• Bachelor’s degree in Business, Engineering, Construction Management, or a related field, or equivalent experience (desired)
• Utility experience supporting engineering, construction, or transmission/distribution operations (desired)
• Experience with order management, work management systems, or document control processes (desired)
• PMP - Project Management Certificate (desired)
• Strong leadership skills to form and lead teams in a collaborative environment (desired)
• Strong understanding of engineering support and order management processes (desired)
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment (desired)
• Experience developing and tracking performance (desired).