Product Manager at myPOS driving Risk & Compliance initiatives for payments and fraud prevention. Leading the roadmap and building systems to enhance customer security.
About the role
- Product Owner leading the Billing Modernization journey for PG&E's Customer Care team. Managing technological innovations to improve customer experience and regulatory obligations.
Responsibilities
- Lead Bill Print team through the Billing Modernization journey by leveraging new technologies while maintaining focus on customer experience and regulatory obligations
- Support Bill Print team by prioritizing, troubleshooting and problem-solving data mapping and integration issues for downstream applications
- Solution, Technology, and Team focused person who serves as the customer proxy responsible for working with stakeholders to define and prioritize the work within the team
- Content/Design Authority for their functional area – collaborate with system/solution architects to assist with decision making of critical technology
- Evaluate new product functionality to identify opportunities to replace previous customizations with base product solutions
- Evaluate and document alternatives that will provide the most effective solutions to complex, possibly cross-functional business problems
- Identify, propose, and influence IT solutions to complex cross organizational business problems
- Oversees the completion and acceptance of user stories that will be used to define the acceptance criteria
- Partners with LOB SME’s and the respective leaders across the enterprise to gather feedback on existing functionality and introduce new products to meet business needs across PG&E
- Lead, coach, and mentor team members within their functional agile team.
- Manages team workload and reallocates resources as needed to meet the goals of the work plan and meet commitments of the project iterations.
Requirements
- High School or GED-General Educational Development-Diploma
- Job-related experience, 7 years
- Bachelor’s degree or equivalent experience (Desired)
- Experience as Product Owner, Agile environment, 5 years (Desired)
- Experience in Oracle Utilities (Customer Billing & Rates) and Kubra (Bill Print) is highly desired
- Ability to identify opportunities for improvement of customer experience, both internal and external, as well as simplification of processes as we consolidate and modernize our Billing Systems
- Ability to influence stakeholders to support changes that may be needed to increase future efficiencies and customer satisfaction
- Attention to detail for troubleshooting and problem solving, collaborate with other workstreams to brainstorm ideal resolutions as quickly as possible.
Benefits
- Eligible to participate in PG&E’s discretionary incentive compensation programs.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Product Manager managing billing and subscription platform for myPOS. Leading strategy, execution and improvements across multiple teams in fintech industry.
Product Manager responsible for developing and implementing software solutions at BearingPoint. Collaborating with teams and ensuring successful project implementation in cloud - based solutions.
Product Manager at myPOS overseeing SoftPOS solutions enabling contactless payments for merchants. Collaborating with engineering and compliance teams to deliver a scalable, secure product.
Director of Product managing the Growth and Customer Engagement portfolio for a multi - country digital banking group. Lead product strategies to enhance customer interaction and expand market reach.
Product Manager leading activation strategies for PPG's AI agent platform across various teams. Collaborating with data scientists and engineers to drive user adoption and integration.
Product Owner creating product experiences for business leaders at Gartner. Collaborating with cross - functional teams to facilitate product lifecycle from design to market iterations.
Product Manager managing Global Monitoring products at Leonardo SpA. Overseeing product lifecycle and supporting sales and business development efforts in Italy.
Lead Product Manager driving product lifecycle for Universal Coverage in Credit Analytics division at S&P Global. Involving strategic collaboration and product management of API integration and multi - source data.
Junior Product Manager at L1VE GmbH working on immersive customer experiences. Supporting multiple product areas and collaborating with cross - functional teams in a fast - moving environment.