Technical Program Manager driving execution of highly specified solutions for Ford's 3.X platform roadmap. Collaborating on networking and cybersecurity in automotive - grade systems.
About the role
- Technical Product Manager guiding merchant-facing platform features at Omise. Focused on product vision, delivery, and improving merchant engagement.
Responsibilities
- Establish and guide the product vision and strategic roadmap for merchant-facing platform features, encompassing all aspects from dashboard user engagement to advanced, AI-powered analytics
- Identify high-impact opportunities through data analysis, customer interviews, and competitive research
- Translate merchant pain points and business objectives into clear problem statements before jumping to solutions
- Stay close to what merchants actually need by partnering with commercial, customer experience, and support teams
- Run customer interviews directly - prepare discussion guides, facilitate conversations with merchants or partners, synthesize findings, and use that evidence to support or challenge product decisions
- Drive end-to-end delivery of features across engineering, design, QA, and operations
- Develop comprehensive yet concise user stories, acceptance criteria, and product specifications to provide the engineering team with clear direction without being overly prescriptive
- Lead sprint ceremonies in collaboration with the engineering manager: planning, reviews, and retrospectives
- Monitor delivery against outcomes - not just ticket completion - and adjust when things drift
- Maintain a single source of truth for your domain: roadmap, open decisions, and blockers, structured so any stakeholder can get context without needing to ask you directly
- Communicate trade-offs to leadership before decisions become urgent
- Manage competing priorities from multiple stakeholders without losing the engineering team's trust or momentum
Requirements
- 3-5 years as a Product Owner or Product Manager in agile delivery teams, ideally in fintech, SaaS, or a high-growth environment
- Leverages AI tools (e.g., ChatGPT, Claude, Copilot) to enhance various aspects of work, including research, content drafting, data analysis, and workflow automation
- Manages multiple workstreams simultaneously without losing strategic direction or dropping details
- Switches contexts quickly - technical discussions, merchant escalations, and roadmap reviews can all land in the same afternoon
- Data-driven: can build a funnel view, work in analytics tooling, and distinguish signal from noise
- Technically fluent: understands engineering concepts and speaks the language of the team without needing to write code or lead system design
- Communicate complex information effectively, both in writing and speaking, to diverse audiences. This includes generating executive summaries, Product Requirements Documents (PRDs), and regular asynchronous updates
- Fluency in English and Thai languages
- Experience shipping or evaluating AI and ML-adjacent features is a plus
- High pace, multiple markets. Own your time, flag risks early, and ask for help before things become blockers.
Benefits
- A medical healthcare plan and annual health check-up
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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