Hybrid Claims Operations Associate – Legal Graduate Opportunity

at OpenPayd

• Job title: Claims Operations Associate – Legal Graduate Opportunity
• Job type: Full Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Sofia, Bulgaria

About the role

• Claims Operations Associate role at OpenPayd for legal graduates seeking experience in fintech. Involves claims management and client communication in a regulated environment.

Responsibilities

• Adhere to all relevant policies, standard Operating processes, regulatory and business service level agreements, contributing to / updating relevant SOPs where needed.
• Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
• Investigate and evaluate claims to determine coverage and liability
• Communicate effectively with OpenPayd's corporate clients, Legal team, and other stakeholders(including external stakeholders).
• Ensure all claims are handled in compliance with company policies and industry regulations.
• Undertaking detailed fact finds, paying great attention to detail.
• Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
• Identify and report any potential fraud or suspicious activity.
• Assessing any (potential) complaint, escalated via the supported communication channels and handle it according to Company’s internal complaints handling process;
• Assessing the details and validity of a complaint;
• Preparing a final response to the complainant, as per the internal complaints handling procedures;
• Compiling complaint statistics and trends analysis to senior management as required.

Requirements

• Excellent command of English (C1) is a must – both written and spoken
• Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
• Previous experience in claims or complaints, escalation handling
• Ability to process information from a variety of sources and be confident in suggesting a course of action, whilst also being able to ask colleagues for input.
• Strong communication skills and interpersonal skills
• Good multitasking, prioritization, and organizational skills
• Good attention to details
• Knowledge of Excel, Tableau or Salesforce will be considered an advantage

Benefits

• Health Insurance
• MultiSport card subsidised
• Discretionary Annual Bonus Scheme
• Personal Training allowance
• 25 days annual leave plus bank holidays and an extra day for your birthday
• Extended leave for long service