BAS Project Manager managing Building Automation Systems projects at Air Systems, Inc. Leading project teams and maintaining client relationships for successful project execution.
About the role
- Strategy Project Manager leading customer engagement strategies at a Gothenburg company. Collaborating with global teams and driving customer support excellence in a hybrid environment.
Responsibilities
- Drive the global Customer Engagement agenda by leading specialist teams in customer communication and support
- Ensure strong operational alignment between HQ and markets
- Secure the prerequisites needed for efficient operations
- Play a central role in future-proofing and delivering strategies that strengthen customer support and communication
- Drive loyalty, customer satisfaction and world-class operations
- Manage and optimize the budget for Customer Engagement initiatives
- Responsible for ownership resolution areas within commercial goodwill, technical goodwill and buybacks
Requirements
- A bachelor's degree in Business Administration, Communication, Customer Experience, or a related field
- Minimum 3 years people management experience
- At least 5-7 years of experience in customer engagement, customer support, customer communication, or a similar CX-focused role, preferably at a senior or leadership level
- Strong knowledge of customer engagement frameworks, communication principles, and support operations
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience collaborating across multiple countries, cultures, and time zones
- Preferably experience in coordinating urgent response and delivering clear, timely communication under pressure.
- Contact center experience, understanding performance driving concepts and KPIs
- A high level of discretion when handling confidential or sensitive information
- Experience in handling escalated customer cases
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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