Hybrid User Experience Researcher – Hybrid

at Diabetes Youth Families

• Job title: User Experience Researcher – Hybrid
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $94,800 - $142,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Acton, United States

About the role

• User Experience Researcher conducting global research for diabetes management at Insulet. Collaborating with cross-functional teams to elevate digital healthcare experiences through in-depth user research.

Responsibilities

• Participate in executing studies on the DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with more senior researchers, UX leadership and cross-functional partners (IT, Product, Marketing, and others)
• Design and execute qualitative and quantitative research studies using rigorous, best practice methodologies
• Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
• Independently lead research initiatives while partnering closely with UX leadership and cross-functional stakeholders
• Execute the research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
• Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
• Communicate proactively and effectively with more senior UX researchers and partners

Requirements

• Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
• 3 to 5 years of professional UX research experience supporting physical, digital, web, and/or service-based products
• Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
• Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
• Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs