Call Centre and Admin Assistant at Specsavers. Working in a team to provide excellent customer service and support in stores.
OF
Hybrid Call Center Communication Specialist
Posted 3 months ago
About the role
- Call Center Communication Specialist managing meal orders and inquiries for OHSU's Food & Nutrition services. Requires customer service experience in a fast-paced environment with strong communication skills.
Responsibilities
- Receives and documents meal orders from patients and visitors in the call center according to established procedures and enter them directly into the Food & Nutrition Services computer system.
- Verifies appropriate foods meet diet order parameters, discuss options with patient/family, maintain service expectations, and participate in conflict reconciliation between physician ordered diet and patient preferences.
- Performs arithmetical computations for tube feeding/infant formula.
- Respond to inquiries from patients and staff about the OHSU Room Service Program and services, direct inquiries as necessary, explain processes and procedures to customers and provide information about services available.
- Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system.
- Verifies meal orders meet diet order parameters using the EPIC system.
- Processes diet requisitions and documents required information accurately, efficiently and consistently.
Requirements
- An associate’s degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR A bachelor's degree and 6 months of experience in a call center or customer service position; OR Equivalent education and experience.
- Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.
- Ability to perform mathematical calculations: addition, subtraction, multiplication and division with the aid of a calculator.
- Must be able to work in a fast paced production office environment, provide excellent customer service and service recovery with patients and patient families directly throughout the shift.
- Ability to handle high volume phones during peak meal times, manage other tasks throughout the day i.e. doing reports, entering menus, enter all nutrition products and supplements.
- Ability to multitask and use multiple software/applications at the same time.
- Must be able to perform the essential functions of the position with or without accommodation.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Call Center Agent managing inquiries for a top banking organization. Role involves customer support, training, and a hybrid work schedule.
Customer Consultant in energy sector handling customer inquiries via phone and email. Focusing on energy contracts, tariffs, and support for online portals.
Customer Service Agent offering support in the telecommunications sector. Providing customer satisfaction with contract, invoice, and tariff inquiries in a diverse international team.
Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.
Temporary Contact Center Agent handling inbound calls for patient care coordination at Clinica Sierra Vista. Providing outstanding service while meeting departments performance standards in Bakersfield, CA.
Call Center Sales Representative specializing in customer acquisition and service for AT&T. Handling customer interactions and resolving inquiries while meeting sales targets in a hybrid work environment.
Bilingual (Spanish / English) Premier Service Consultant handling customer interactions for AT&T. Delivering solutions and enhancing customer experience while achieving sales targets in a hybrid role.
IT Technical Advisor Specialist managing and optimizing contact center technologies for seamless customer experience. Ensuring technical support and system performance in a collaborative environment.
Call Centre Advisor assisting with customer inquiries at Specsavers. Managing appointments and providing excellent customer service while collaborating with store teams and Directors.