UKG Consultant serving as a functional subject matter expert for workforce management solutions. Leading functional discovery sessions and supporting training and adoption of UKG solutions.
Responsibilities
Serve as a functional subject matter expert for UKG Pro Workforce Management (WFM), EZ Call, and related modules.
Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs.
Translate business requirements into solution designs and functional recommendations.
Advise leaders on UKG best practices, system capabilities, and opportunities for process standardization.
Analyze workforce processes and labor trends to identify opportunities for optimization, automation, and efficiency.
Serve as a trusted advisor between HR, Payroll, IT, and operational leaders.
Develop and deliver training, education, and communication to support UKG adoption.
Requirements
Bachelor's Degree in HR, IT, Business, or a related field; advanced degree preferred
3+ years of experience supporting UKG Pro WFM or similar workforce management systems
Strong understanding of workforce operations, scheduling models, and labor compliance
Familiarity with reporting tools such as UKG Analytics and Business Intelligence
Strong presentation and training facilitation skills.
Excellent communication, facilitation, and stakeholder engagement skills.
Ability to influence without authority and operate effectively in a matrixed environment.
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