Hybrid Retail Print Manager

at Office Depot

• Job title: Retail Print Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $15 - $18 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, North Richland Hills, United States

About the role

• Retail Print Manager driving print sales and managing the print production process at Office Depot. Leading a customer-centric environment while fostering a training and development culture.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.

Requirements

• High school diploma or equivalent preferred
• 1–3 years related experience
• Minimum 2 years management experience or equivalent internal development
• Experience in Print Center operations
• Experience with logistics, freight, and visual merchandising
• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
• Subject matter expert in Print Services and related systems
• Proficient with role-related technology and POS systems

Benefits

• 401(k)
• Opportunity to move and grow within the organization
• Eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions