Hybrid Relocation Consultant, Level I/II/III

at Odyssey Relocation Management

• Job title: Relocation Consultant, Level I/II/III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $56,160 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mission Viejo, United States

About the role

• Relocation Consultant managing relocation process for transferring employees including policy counseling and benefit coordination. Providing high-quality customized services in a dynamic environment.

Responsibilities

• Comprehensive Policy and Benefit Coordination
• Single-point-of-coordination and accountability for transferring employee on all eligible services providing high quality customized relocation services for transferee and his/her family.
• Marketing Assistance & Home Sale (as applicable, RC I and RC II)
• Provide in-depth guidance and full-service marketing assistance within Odyssey’s program to transferee.
• Manage client home sale benefits (Marketing assistance, BVO and GBO) including appraisal review, Broker selection & BMA review; review of inspections & title and resolution of the same with transferee; Marketing Assistance; and negotiation of resale offers.
• Home Finding Coordination (as applicable, RC I and RC II)
• Proactively guide transferees through the various options for home finding based on their individual needs assessment and policy benefits, including sharing expertise in the purchase of real estate.
• Home Finding may also include supporting options for leasing and/or rental of an apartment or home and the associated timing.
• Mortgage Assistance (as applicable, RC I and RC II)
• General knowledge of mortgage programs with referral to and management with Odyssey partners.
• Skills include review of closing costs/loan origination detail, initiation of equity advance and final equity.
• On-going follow-up/review of required transferee documents.
• Household Goods Referral to Odyssey vendors, surveys, vendor selection, completion of transferee insurance forms and monitoring of the actual move.
• Follow-up to ensure all aspects of the move have been satisfactory.
• Recruitment Assistance Includes candidate intake. Set-up with area Odyssey representative. Follow-up with potential employee. Provide input via phone and written summary to client recruitment personnel. Temporary housing coordination. Car shipment coordination. Home finding coordination (homeowners and renters). Travel coordination. Expense management coordination. Counseling clients’ policies and tax guidelines.
• Daily utilization of Odyssey operations system for all notes and file management.
• Follow company policies on data access, handling, and storage while ensuring compliance with other relevant data privacy regulations.

Requirements

• Proficiency and proven capabilities to successfully operate all corporate client home sale programs offered by Odyssey (BVO, GBO, HMA, DIR) with a high success rate.
• Delivers client satisfaction at an 90% or higher approval rating (QA Score of 4.50 or higher).
• Knowledge/Experience of US Domestic Relocation Services and Practices.
• Demonstrated customer service skills.
• Ability to identify potential problems and develop creative solutions.
• Excellent listening skills and consultative skills.
• Strong interpersonal skills: ability to interact with individuals at various levels.
• Excellent written and verbal communication skills.
• Strong organizational skills, the ability to function as part of a team while acting as a self-starter.
• Ability to manage deadlines, multi-task, and operate in a fast-paced environment.
• Strong presentation skills, business etiquette, and phone skills.
• Ability to deal with ambiguity in an effective manner.
• Bachelor’s degree highly recommended.
• Direct or applicable relocation experience (RC I, II or III)
• Expertise in creating relocation cost estimates.
• PC proficiency - Microsoft 365 (Word, Outlook, Excel, PowerPoint) and Job Related Systems.
• Desire to work in an empowered fast-paced environment.
• Previous international or intercultural experience.
• Proficient in English as well as secondary language helpful.

Benefits

• Bonuses
• Commissions