Senior Business Analyst driving user engagement and subscription growth at Strava. Collaborating across teams to leverage deep data analyses for retention and growth.
About the role
- Business Analyst Support role emphasizing interactions with clients to understand system requirements and issues. Involves monitoring solutions and conducting thorough analysis for system improvements.
Responsibilities
- Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
- Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
- Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
- Should have problem solving, decision making and analytical skills
- Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
- Ability to do user training
- Ability to conduct quality assurance testing
- Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
Requirements
- Computer Science or any IT-related course
- Minimum of 2-3 year experience
- Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
- Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
- Knowledge on any service or helpdesk management system is a plus
- Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
- Should have problem solving, decision making and analytical skills
- Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
- Ability to do user training
- Ability to conduct quality assurance testing
- Basic knowledge in MySQL or basic SQL scripting
- Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
- Good written and verbal communication skills
- Strong self-learning capability
- Adaptive to changing work schedules and working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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