Research Associate contributing to NIH - funded studies in Dr. Christina Dyar's lab. Managing operations and participant communications, while contributing to manuscripts and presentations.
About the role
- Research Analyst supporting analytics and insights for NYC Tourism with hotel trends and visitor behaviors. Aided by strong Excel and Tableau skills in a hybrid work environment.
Responsibilities
- Hotel Reporting & Analysis: Produce and distribute weekly hotel performance reports, including data validation, trend analysis and concise written insights for internal stakeholders.
- Develop and maintain monthly hotel reporting, synthesizing performance trends, seasonality and market dynamics.
- Data includes both current hotel performance, as well as forward-looking trends.
- Build and maintain reporting tables using advanced Excel functionality, including pivot tables, lookups, calculated fields and structured templates.
- Contribute to Tableau dashboards used for hotel and market performance reporting, ensuring data accuracy and clear visual storytelling.
- Visitor Trends & Market Analysis: Analyze visitor trends under the direction of the Research Manager to support organizational insights and strategic planning.
- Assist with visitor segmentation analysis, including demographic, behavioral, geographic and trip-purpose segments.
- Support cohort studies to understand changes in visitor behavior over time (e.g., repeat visitation, seasonality, booking patterns).
- Analyze and synthesize government and public-sector visitation data (e.g., census, transportation, border, or tourism datasets) to inform market profiles.
- Help build visitor profiles, summary presentations and fact sheets for internal teams, members and external stakeholders.
- Translate complex datasets into clear, well-structured tables, charts, and narratives appropriate for non-technical audiences.
- Ad Hoc Analysis: Provide ad hoc analytical support to the research, sales, membership and marketing teams under the direction of the VP of Research, including market performance summaries and custom data requests.
- Translate quantitative analysis into clear, actionable insights aligned with marketing and organizational priorities.
- Support the creation of summary tables, charts and visuals in Excel and Tableau for presentations and internal readouts.
- Research Operations & Communications: Monitor and answer the research email inbox daily and ensure responses are sent within 24 hours, escalating complex inquiries to the Research Manager and Research VP when appropriate.
- Monitor and maintain the membership research portal, ensuring content is accurate, up to date and easy to navigate.
- Apply consistent tagging and metadata standards to all research collateral (reports, presentations, datasets) to support discoverability and knowledge management.
Requirements
- Required Bachelor’s degree in economics, statistics, finance, marketing, data analytics, hospitality, urban planning or a related field.
- Strong proficiency in Excel, including pivot tables, formulas, lookups and data cleaning/manipulation.
- Working knowledge of Tableau, including building or updating dashboards and basic data visualizations.
- Strong analytical skills with the ability to identify trends and summarize insights clearly.
- Excellent written communication skills and high attention to detail.
- Ability to manage multiple deadlines across weekly, monthly and annual reporting cycles.
- Appropriate sense of urgency in completing work is required.
- Preferred Familiarity with hotel performance metrics such as occupancy, ADR and RevPAR.
- Experience working with recurring reporting cadences or standardized dashboards.
- Prior internship, coursework, or professional experience involving applied data analysis or business intelligence tools.
- Interest in tourism, destination marketing, consumer insight, New York City government or hospitality analytics.
Benefits
- Hybrid Schedule: 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.
- Generous Time Off: PTO days and sick time.
- Holidays: up to 12 paid company holidays, plus extended Winter Break.
- Floating Holiday: 1 per year, front-loaded.
- Healthcare: Premium medical, dental, and vision plans, plus HRA and DCA.
- Retirement & Development: Retirement savings plan and professional development opportunities.
- Perks: Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance.
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