Ingénieur Travaux Génie Civil supervisant des projets complexes de réparation et de renforcement d’ouvrages d’art. Basé à Nantes, impliquant collaboration avec clients et équipes techniques.
About the role
- IT Service Desk Engineer handling IT inquiries and issues through 1st-level support. Collaborating on IT hardware management and continuous support improvement in Berlin.
Responsibilities
- Receive and handle IT inquiries and incidents
- Classify, document and resolve IT issues in 1st-level support
- Escalate complex requests to downstream support teams or external service providers
- Support maintenance and replacement of IT hardware
- Set up, configure and issue IT devices (notebooks, smartphones, network devices, etc.)
- Manage IT assets (laptops, smartphones, and other IT equipment)
- Perform user administration (e.g., onboarding and offboarding)
- Document solutions, processes and recurring issues
- Contribute to the continuous improvement of IT support
Requirements
- Completed vocational training in IT (e.g., IT Specialist for System Integration (m/f/d)) or an equivalent qualification
- Initial experience in IT support, ideally at 1st-level
- Knowledge of Windows environments (e.g., clients, servers, Active Directory)
- Experience with Microsoft 365 administration
- Experience with service desk platforms (e.g., ServiceNow, ServiceDesk Plus) is an advantage
- Strong service orientation, excellent communication skills and a team-player attitude
- Independent and structured way of working
- Very good German and English skills, both written and spoken
Benefits
- Permanent employment contract
- Attractive pay according to the collective agreement for the chemical industry (including Christmas and holiday bonuses)
- Company pension scheme
- Long-term time account (working time bank)
- Flexible working hours
- Comprehensive onboarding and tailored training and development opportunities
- Collegial working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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