Account Manager responsible for strategic customer accounts in Tokyo, enhancing customer success and driving revenue growth through digital transformation proposals. Hybrid work model with diverse global culture.
About the role
- Senior Relationship Manager focused on developing partnerships in the travel sector. Managing client relationships and delivering tailored payment solutions for industry partners.
Responsibilities
- Manage and nurture relationships with key travel industry partners, acting as the main point of contact.
- Identify and pursue new business opportunities within the travel sector to drive growth.
- Ensure a high level of client satisfaction by understanding partner needs and delivering exceptional service.
- Collaborate closely with internal teams—including sales, product, and technical teams—to deliver customized payment solutions.
- Monitor industry trends and competitor activities to proactively address client needs and market changes.
- Prepare and deliver presentations, proposals, and reports to both clients and internal stakeholders.
- Lead by example: Set the standard for client engagement and operational excellence within the team.
- Represent Nuvei at industry events, conferences, and meetings as required.
Requirements
- 5+ years of experience in Relationship Management or Account Management within Payments (PSP/Acquirer) and/or Travel industry (airlines, OTAs, GDS).
- Proven track record of managing enterprise-level clients and driving revenue growth.
- Deep understanding of the travel payment ecosystem, including partners such as GDS, BSP/ARC channels, IATA, UATP, and alternative payment methods.
- Clear understanding of industry challenges and growth drivers.
- Strong operational excellence mindset and ability to execute flawlessly.
- Exceptional relationship-building and stakeholder management skills.
- Comfortable working with data and translating insights into actionable recommendations.
- Self-motivated, proactive, and able to work independently in a fast-paced environment.
- Fluency in English; additional European languages are a plus.
- Willingness to travel as required.
Job title
Job type
Experience level
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Degree requirement
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