Manager of End User Services & Support at Grifols, enhancing end - user support and service delivery in IT operations.
About the role
- Service Manager leading critical IT incident response at Novo Nordisk to ensure operational stability. Engaging in troubleshooting and managing communication during IT incidents.
Responsibilities
- Leading and facilitating all investigation activities, meetings, and conference calls for major incidents
- Acting as first point of contact for critical IT issues
- Serving as SPOC for operational alignment between GBS and HQ
- Challenging and managing vendor teams to accelerate resolution of major incidents
- Driving process improvement initiatives
- Managing the end-to-end service lifecycle of Crisis Communication Tools
- Working in a 24x7 dynamic setup
Requirements
- 10+ years of hands-on experience as a Major Incident Manager
- 6+ years of experience in IT System/Service Management
- Master's or bachelor’s degree in computer science, Software Engineering, or comparable IT-related field
- Experience in Disaster Recovery and Major Incident Handling
- Excellent knowledge and practical experience with ITIL processes, Service Now
- Strong leadership attributes
- Experience managing vendor contracts, procurement processes, and budget management
- Exceptional communication skills in English (written and spoken)
Benefits
- Opportunities to learn and develop
- Work with cutting-edge crisis management tools
- Exposure to enterprise-wide IT operations
- Chance to shape processes that impact the entire organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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