Care Engineer delivering advanced technical expertise across Nokia’s Subscriber Data Management solutions. Troubleshooting complex issues and ensuring high-quality customer support through collaboration with global teams.
Responsibilities
Deliver advanced technical expertise across Nokia’s Subscriber Data Management (SDM) solutions.
Troubleshoot complex technical issues and perform in-depth root cause analysis.
Ensure high-quality customer support through collaboration with global teams.
Contribute to emergency support, system recovery, and continuous improvement initiatives.
Focus on technical excellence and customer satisfaction.
Requirements
Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
10+ years of experience focusing on Mobile Core Networks and Subscriber Data Management (SDM) solutions, including One-NDS, NT-HLR, Cloud HSS, UDM, and SDL.
Knowledge of telecom principles, protocols, and standards such as SS7, Diameter, TCP/UDP, M3UA, SOAP, HTTP, LDAP, RTP, and 3GPP.
Practical experience in Linux operating systems, IP networking, and mobile core call flows.
Experience supporting emergency operations, incident management, and system recovery scenarios.
Exposure to cloud and virtualization technologies, including VMware, OpenStack, Kubernetes, CBIS, CBAM, and NCS.
Past experience with Nokia SDM solutions across system integration, verification, installation, upgrade, and lifecycle support activities.
Familiarity with adjacent mobile core components and technologies such as Nokia Policy Controller (NPC/PCRF), Cloud Signaling Director (CSD/DRA), Aerospike DB, and 5G call flows, along with strong problem-solving and leadership capabilities.
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