Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
About the role
- Customer Service Coordinator providing support in French for Newell Brands partners in EMEA. Responsibilities include processing orders, managing customer accounts, and communicating via email and phone.
Responsibilities
- Process sales orders received from customers, sales agents and internal teams.
- Submit requests to create new customer accounts and update existing customer records.
- Provide professional advice on our product range.
- Proactively inform customers about current promotions and marketing activities.
- Work closely with the Sales team, Supply Chain and the distribution centre.
- Manage and maintain customer portals.
- Enter and update orders using SAP (full training will be provided!).
- Communicate with customers by email and telephone.
Requirements
- Fluent French (written & spoken) and communicative English
- Customer- and detail-oriented
- Good command of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills
- Team spirit
- Customer service experience is an advantage
- Knowledge of SAP and/or Salesforce is an advantage
- Ability to learn quickly
- Basic commercial awareness
- Polish language is an advantage
Benefits
- Hybrid working system (1 day per week in the office) after 2-3-month on-site training
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Fully sponsored life insurance
- Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Partly financed Multisport Card or cinema tickets
- Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program – an opportunity to get a bonus
- Expectant Parents Gift
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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