Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.
About the role
- Contact Center Specialist at Nestle responding to customer inquiries and providing information. Join a dynamic team in an international environment for professional growth.
Responsibilities
- Timely response to customer inquiries
- Provide required information using available resources
- Follow up calls where necessary
- Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving
- Ensure the availability of updated Standards due to legal and process changes and Nestle Best Practices
Requirements
- Attentive to details
- Skilled in MS Office, particularly in MS Excel
- A great communicator and a team player
- Well organized
- Confident in English on at least Intermediate level and Hungarian on Advanced level
Benefits
- annual salary review & bonus
- 28 days of paid vacation
- paid sick leaves
- medical insurance
- IT Club discount program
- official employment
- personal & professional development opportunities
- international environment and diverse team
- relocation package or possibility of remote work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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