Content & Operations Specialist managing bridal garment services for a growing laundry business in Madrid. Responsibilities include client management, social media content creation, and store operations support.
About the role
- Content & System Operations Specialist managing system support and content generation for Neighborly. Collaborating with teams to enhance operational efficiency in a hybrid work environment.
Responsibilities
- Collaborate with the systems team to provide strategic assistance for systems like HubSpot, WishPortal, and GOM
- Generate content for CRM activities, including Email and SMS workflows
- Assist in creating training content for new and existing systems
- Provide IT support to franchise owners through Zendesk
- Suggest new systematic approaches to increase operational efficiency across various platforms
- Evaluate the brand's in-person event strategy to determine areas for improvement
Requirements
- 2+ years of experience in operational management or a related IT field
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint)
- Familiarity with managing different types of technology, such as HubSpot and Point of Sales systems
- Proven track record of learning and implementing new systems is preferred
Benefits
- Equity and bonus opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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